Our Guarantee | Terms & Conditions

Satisfaction Guarantee

We stand behind the quality of our products, service, and workmanship.

We want you to be as proud of your gift as we are! Here are some suggestions to make it a great experience.

Before ordering, pay special attention that the personalized information is accurate. When you receive your product, if you are anything but delighted, call us at (678) 777-6570 and we'll do our best to make you happy.

Return Policy
If you need to make a return...

Personalized Merchandise
We value you as a customer and care about your satisfaction. Creating personalized gifts means the item cannot be returned for other than a defect in the quality of the product or the workmanship of the engraving.  We understand that everyone makes mistakes (including us!) Please double-check your personalization information before submitting your order. Check the spelling, dates and names carefully.

We guarantee our craftsmanship and the quality of our products completely and that your gift will be personalized as you ordered it.
If you are not satisfied with these, you may return it for a hassle-free exchange for the same or another personalized item of up to or equal value of the order. Please call us first at (678) 777-6570.

No exchanges after 7 days of the purchase date.

Non-Personalized Merchandise
May be exchanged for merchandise only, up to equal the value of the returned merchandise at the time of return, within 7 days of purchase.

Personalized Merchandise Unclaimed after 60 days
Vulcan Engraving shall have no responsibility for the return or payment of the declared value of items left in our possession for more than 30 days after the item's designated pick-up date.

Thank you!

Vulcan Engraving